Return Policy

Last updated:

Overview

Slexironxloeu operates as a rental service provider. All items remain our property and are rented to clients for specified periods. This Return Policy outlines our cancellation, refund, and return procedures in compliance with Australian Consumer Law.

By booking our services, you agree to comply with the terms outlined in this policy and our Terms of Use.

Cancellation Policy

You may cancel your booking at any time, subject to the following terms:

Cancellations Made 14+ Days Before Event Date:

Full refund of all payments made, minus any non-refundable deposits or fees as specified in your booking agreement
Refunds will be processed within 14 business days to the original payment method

Cancellations Made 7-14 Days Before Event Date:

50% refund of the total booking amount
Non-refundable deposits and fees will be retained
Refunds will be processed within 14 business days

Cancellations Made Less Than 7 Days Before Event Date:

No refund will be provided, as we are unable to rebook the items at such short notice
Exceptions may be made for circumstances beyond your control (severe weather, medical emergencies, etc.) at our discretion
Please contact us immediately if you need to cancel due to exceptional circumstances

To cancel a booking, please contact us via email at help@slexironxloeu.world or phone at +61 413 910 085. Cancellation requests must be confirmed in writing.

Modifications to Bookings

We understand that event plans can change. Subject to availability, you may modify your booking by:

Adding or removing items (pricing adjustments will apply)
Changing the rental period (additional fees may apply for extended periods)
Changing the delivery address (delivery fee adjustments may apply)

Modifications must be requested at least 7 days before your event date. We will provide an updated quote for any changes, and payment adjustments will be processed accordingly.

Refund Policy

Eligible Refunds:

Cancellations made within the timeframes specified above
Items that are damaged, defective, or not as described upon delivery
If we are unable to fulfill your booking due to our error or unavailability
Force majeure events that prevent us from providing services

Non-Refundable Items:

Booking fees and deposits (unless cancellation occurs 14+ days in advance)
Delivery fees (if cancellation occurs less than 14 days before the event)
Damage deposits (refundable only if no damage occurs and items are returned as expected)
Setup fees for completed setups

Refund Processing:

Refunds will be processed within 14 business days of approval
Refunds will be issued to the original payment method used
Bank processing times may vary; please allow additional time for funds to appear in your account

Return of Rental Items

Collection:

We will collect all rental items on the agreed collection date
Items must be ready for collection at the agreed time and location
If you require an alternative collection arrangement, please contact us at least 24 hours in advance

Condition of Items:

Items must be returned in the same condition as when delivered (reasonable wear and tear expected)
Items should be reasonably clean and free of excessive debris or stains
All items must be present and accounted for

Damage and Loss:

You are responsible for items during the rental period
Damage beyond reasonable wear and tear will incur repair or replacement fees
Lost or stolen items will be charged at their full replacement value
We will inspect items upon collection and notify you of any issues within 48 hours
Damage assessments will be fair and based on actual repair or replacement costs

Australian Consumer Law Rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund if services fail to meet consumer guarantees
Compensation for damages or losses resulting from our failure to meet consumer guarantees
Services to be provided with acceptable care and skill
Services to be fit for their intended purpose

These rights are in addition to our standard refund and return policies and cannot be excluded or limited.

Late Returns

If rental items are not available for collection on the agreed date, additional rental fees will apply for each day until items are collected. Late return fees are calculated at 20% of the daily rental rate per item, per day.

If items are retained beyond 7 days from the agreed return date without communication, we reserve the right to treat the items as lost and charge full replacement value.

Dispute Resolution

If you have concerns about a refund, return, or any aspect of our service:

Contact us immediately via email or phone to discuss the issue
Provide detailed information about your concern, including photos if applicable
We will investigate and respond within 5 business days
If we cannot resolve the matter, you may contact the relevant consumer protection authority in your state or territory

We are committed to fair and transparent resolution of all disputes.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters or severe weather events
Pandemics, government restrictions, or public health emergencies
Industrial action or labor disputes
Transportation failures or road closures
Acts of war, terrorism, or civil unrest

In such circumstances, we will work with you to find alternative solutions or provide appropriate refunds.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Contact Us

If you have questions about our Return Policy or need to request a cancellation, refund, or discuss a return, please contact us:

Email: help@slexironxloeu.world
Phone: +61 413 910 085
Address: 4/21 Middle Rd, Hillcrest QLD 4118, Australia

Our customer service team is available to assist you Monday through Friday, 9am to 5pm AEST, and will respond to all enquiries within 24 hours.